Industrial Support Desk

Grievance Resolution & Facilitation

A dedicated support channel for MSMEs facing delayed payments, compliance bottlenecks, utility issues, and scheme coordination challenges.

How the desk helps

Structured review, documentation support, and responsible escalation.

Delayed payment guidance under the MSMED Act and MSEFC process

Industrial utility concerns related to power, water, and local clearances

Tender participation issues, documentation gaps, and buyer communication

Scheme application follow-up and administrative coordination

Priority Cases

Keep invoices, purchase orders, communication records, Udyam details, and department references ready before raising a matter.

Review Window2-3 working days

Policy RouteMSMED / department desk

Submit grievance details with supporting documents through the chamber desk.

Secretariat reviews category, urgency, and available policy route.

Matter is routed to the relevant department, buyer, bank, or facilitation body.

Member receives status updates until closure or next-step recommendation.